Re: [FW1] Nokia's role in supporting Checkpoint

[Rogue Bolo <roguebolo@FW1-NOSPAMyahoo.com>]

What??? Nokia's support for Check Point has always
been better than Check Point's. In the beginning they
had several key people in the support organization
such as Dameon Welch aka Phoneboy (who despite Check
Point lies is not and never has been a Check Point
employee). Whenever you call Check Point and you hear
clicking and typing they are looking up your answer at
phoneboy.com, either that or ~joe(an internal Check
Point site). You cannot go wrong by using Nokia for
Check Point support. If you buy Check Point support
for Nokia from Check Point all you are really doing is
buying a delay for your answer while it gets escalated
to Nokia.

--- Joaquin Tejada <j.tejada@comsoc.org> wrote:
> I just learned that the support that you get from
> Nokia will cover third
> party applications (ie. Checkpoint).   That means
> one does not need to get a
> Gold/Gold Plus/Platinum support from Checkpoint
> which we all know cost a lot
> of money.  
> 
> Advantage: you save money in support cost.
> Disadvantage: you dont know how good is Nokia in
> supporting Checkpoint.  In
> the end, you can always go back and buy the support
> if you are not happy
> with Nokia in supporting CP.
> 
> I  guess my real question is:
> Does anyone have any experience in dealing with
> Nokia when you have a
> problem/question about Checkpoint?  If so, please
> share your experience.
> 
> I'd appreciate any feedback.
> 
> Regards,
> Joaquin
> 
> From my vendor:
> Part Number: 	NSP 5002 XXX for (5X8)  or NSP 5001
> XXX  for (7x24)
> 	The services feature the following elements (no
> on-site support
> element is provided by these services):
> *	Nokia Software Subscription service (for Nokia
> software only,
> Third-Party Software Subscription sold
> separately)-maintenance release
> updates and error correction, secure access to Nokia
> Support Web 
> *	Hardware Advance Replacement (AR) service--with
> next business day
> (NBD) shipping of replacement unit 
> *	Technical Assistance on Nokia and third-party
> applications running
> on the platform 
> 	   A choice of 5x8 business hours or 7x24 enhanced
> coverage
> providing:
> 	Special end-customer direct Technical Assistance
> with full Nokia TAC
> access , and
> 	Nokia Support Web- Full Access comprised of: 
> 	- Telephone and web-based assistance, 
> 	- Full secure online access to support database to
> view and enter
> cases, 
> 	- Online access to Knowledge Base, online RMAs and
> Agreements and
> product documentation, 
> - Proactive notification services for new releases,
> alerts and updates
> 
> 

> ATTACHMENT part 2 application/ms-tnef
name=winmail.dat



__________________________________________________
Do You Yahoo!?
Get email at your own domain with Yahoo! Mail. 
http://personal.mail.yahoo.com/


================================================================================
     To unsubscribe from this mailing list, please see the instructions at
               http://www.checkpoint.com/services/mailing.html
================================================================================