[FW1] Nokia's role in supporting Checkpoint

["Joaquin Tejada" <j.tejada@FW1-NOSPAMcomsoc.org>]

I just learned that the support that you get from Nokia will cover third
party applications (ie. Checkpoint).   That means one does not need to get a
Gold/Gold Plus/Platinum support from Checkpoint which we all know cost a lot
of money.  

Advantage: you save money in support cost.
Disadvantage: you dont know how good is Nokia in supporting Checkpoint.  In
the end, you can always go back and buy the support if you are not happy
with Nokia in supporting CP.

I  guess my real question is:
Does anyone have any experience in dealing with Nokia when you have a
problem/question about Checkpoint?  If so, please share your experience.

I'd appreciate any feedback.

Regards,
Joaquin

From my vendor:
Part Number: 	NSP 5002 XXX for (5X8)  or NSP 5001 XXX  for (7x24)
	The services feature the following elements (no on-site support
element is provided by these services):
*	Nokia Software Subscription service (for Nokia software only,
Third-Party Software Subscription sold separately)-maintenance release
updates and error correction, secure access to Nokia Support Web 
*	Hardware Advance Replacement (AR) service--with next business day
(NBD) shipping of replacement unit 
*	Technical Assistance on Nokia and third-party applications running
on the platform 
	   A choice of 5x8 business hours or 7x24 enhanced coverage
providing:
	Special end-customer direct Technical Assistance with full Nokia TAC
access , and
	Nokia Support Web- Full Access comprised of: 
	- Telephone and web-based assistance, 
	- Full secure online access to support database to view and enter
cases, 
	- Online access to Knowledge Base, online RMAs and Agreements and
product documentation, 
- Proactive notification services for new releases, alerts and updates

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