Check the type of encryption they are defined to use
in their user properties. Most likely they are using the DES version of
the software but are configured for 3DES in their properties. It might
be that they are set up for FWZ in the user properties but the client is
trying to do IKE.
Hello,
I have users trying to connect w/SecuRemote and
now they are getting the error: "Negotiation with firewall at site
..xxx.xxx has failed. The user is not defined properly."
Anybody have a clue what this means? We acutally haven't touched the
firewall today so I'm not sure what would have caused this. We are
using IKE. CP FW-1 4.1 sp3...SecuRemote Build 4176.
Thank you,
Aeon