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Re: [FW-1] Nokia IP440 Problem.
Hi.thanks for the response..
-Is there any error messages displayed ?
Ans: No, there is no error messages.
-Is this HA setup?
Sorry, I don't know what HA means....
-Is this a fresh install?
Ans: Actually the existing IP530 is replacing the IP440.
First we thought it was a hardware problem, so the we replace the
IP440 with IP530.
After RMA, we are now trying to put back IP440 to the place it
supposse to be. But the
same problem occured again. So our backup (IP530) is still running
at our customer.
-Did you clear the arps?*
Ans: No I haven't but I'd already try rebooting the Nokia.
-Stop the firewall service and test it from the nokia level.
Ans: We already try that, and the problem still occur.
-You added the routes?
Ans : Yes..one static route. But I'm sure there is no routing issue,
since the
existing IP530 is using the same static route.
-Could be the LAN have high traffic and 440 cannot handle the load*virus
Ans; I'm affraid this is the root cause of the problem....But I don't
thing
the problem caused by the virus.
On the existing log viewer, we don't see any suspicious icmp
traffic.
Do you have any idea, how much traffic the IP440 can handle? Does it have
any significant different with IP530 ?
Thanks in advanced
-----Original Message-----
From: Ganesharatnam C [mailto:[email protected]]
Sent: Tuesday, September 30, 2003 1:55 AM
To: [email protected]
Subject: Re: [FW-1] Nokia IP440 Problem.
There is no problem with existing Nokia IP530, but if we replace the box
with IP440, the traffic couldn't flow through it. The interface couldn't be
ping from
another devices, but from Nokia we can ping to another devices. Rebooting
the box doesn't solve the problem.
We already generate the problem in our lab, we found that those two software
were corrupt, after we change the software, we tested again, and the problem
never appear again in our lab. But when the IP440 get attached with the
customer's network, the problem happens again.
Fall back action to Nokia IP530 got no problem.
Is there any incompatibality Nokia IP440 with something or what?...:(
-Is there any error messages displayed ?
-Is this HA setup?
-Is this a fresh install?
-Did you clear the arps?*
-Stop the firewall service and test it from the nokia level.
-You added the routes?
-Could be the LAN have high traffic and 440 cannot handle the load*virus
p.s: your description is too general, we can help if you are more specific.
regards
ganz
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