RE: [FW1] Checkpoint Licensing Problems

["Paul DeHerrera" <paul.deherrera@FW1-NOSPAMlsbc.com>]

Ahhh, a new member to the club.  Checkpoint has a technically great product.
However, the administration of the product sucks.  The team that developed
their licencing methodology should be lined up, given a blindfold and a
cigarette...

Don't get me started on the tech support.

Welcome Leigh!
Paul DeHerrera


> -----Original Message-----
> From: owner-fw-1-mailinglist@lists.us.checkpoint.com
> [mailto:owner-fw-1-mailinglist@lists.us.checkpoint.com]On Behalf Of
> Jones, Leigh
> Sent: Monday, November 06, 2000 9:07 AM
> To: 'fw-1-mailinglist@lists.us.checkpoint.com'
> Subject: [FW1] Checkpoint Licensing Problems
>
>
>
> My reseller and I went through a 10-week struggle to get my permanent
> license when we upgraded from 3.0b to 4.1. The system is only setup to
> upgrade one step so all I could get was a 4.0 license and no
> software or
> gold support since it was tied to 4.1.  They eventually had
> to open a case
> and escalate to Israel to manually override the system and
> allow me to get
> the 4.1 license, software subscription and gold support. Once
> the right
> people were on the case - it only took a week or so but
> getting to top-level
> support seems difficult.
>
> Check Point Customer Advocacy
> Phone:option 7
> Email: License@ts.checkpoint.com
>
> Resellers and endusers alike are complaining to Checkpoint about the
> licensing problems and I did get an indication from
> Checkpoint during this
> fiasco that the system is being overhauled.  I don't think
> we'll see the big
> fix this year though so best advice I have is to send email outlining
> everything you have (timeline indicating date of purchase,
> reseller, ID's,
> certificate keys, etc) then call to follow-up and make sure
> you get a case
> number. They were pretty good about giving temporary licenses
> while they
> worked on it but the software/support access not being
> available is what
> really caused me problems.
>
> SecuRemote is a pretty minor deal - my reseller emailed the
> certificate key
> for 500-users and I went to the website and generated the license - no
> problem. But I have the VPN option already - if you don't I
> guess that might
> get sticky since they'll have to have the VPN certificate in
> the system
> before the reseller will be able to give you a SecuRemote
> certificate key.
>
> Your reseller should be able to assist you as well - mine says he has
> problems with Checkpoint licensing about 1 out of every 3 or
> 4 times.  Not a
> very good ratio for the number 1 worldwide firewall provider.....
>
>
> Leigh A. Jones
> Network Engineer
> Davel Communications, Inc.
> 10120 Windhorst Road
> Tampa, FL  33619
>
>
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