Re: [FW1] Websense 4.2 for FW1 (is junk)

[Chris F <freaknetboy@FW1-NOSPAMyahoo.com>]

Hi Jason/FW List,

Cliff Notes Version: Downgrade to v3.11

Long Story Version:
I have the *same* problem. Last weeek, Websense
support told me they "never encountered" my (our)
problem.

Since v4 was introduced, I've been fighting to fix it
(since it was just me).

I have run Websense v3.11, v4.2.0, v4.2.1, and v4.2.2
on my NT4.0 server (SP5).

Version 4.x.x is junk in FW1 <==> NT-UFP
implementation. I can't speak for PIX for MS Proxy.

I just spoke to Websense support today (9/19/00)

-------
This is a "known issue with version 4". No date for
the fix. The only thing Websense recommended is to
down grade to v3.11 I'm doing that tonight.
-------

I'm not very happy our treatment. In particular, not
happy with the run around I have been getting from
their support for these last few months.

It's been a burden to me, but most importantly, to all
my users.

Why didn't they just announce that v.4 had this
problem for our configuration in the first place! Very
frustrating and time consuming, indeed.

This is me putting it mildly...ARGH!

Thanks (for letting me vent) -- Chris


--- "Clishe, Jason" <JClishe@sequoianet.com> wrote:
> 
> This isn't so much an FW-1 issue as it is a Websense
> issue. I've got FW-1
> version 4.0 running on NT 4, SP5. I also have a
> Websense 4.2 box running on
> Windows 2000 Server, SP1.
> 
> Everything was going fine for almost 2 months, then
> we had a situation where
> none of my users could get to the Internet. After
> trying numerous things,
> rebooting the Websense box fixed the problem. I
> didn't think too much of it
> at the time.
> 
> About 3 days later the same thing happened again,
> and rebooting Websense
> resolved the problem. From there it started to get
> more frequent; every
> other day, every day, twice a day, and now I'm up to
> about 3 or 4 times a
> day that we lose access to the Internet, and
> rebooting Websense fixes the
> problem.
> 
> I have talked to 2 colleagues at other companies
> that use Websense 4.2 for
> FW-1, and they both report the same problems (they
> are both running Websense
> on NT 4, as opposed to my Windows 2000 box, so it
> doesn't appear to relate
> to Win2K). Apparently Websense is aware of the issue
> and working on a fix,
> but I was wondering if anyone else has had the
> problem and developed a
> work-around (besides turning off Websense!)
> 
> One of my colleagues went so far as to move Websense
> to a fresh NT install
> on a different server. It worked flawlessly for
> several weeks, then the
> problems came back on the same increasingly frequent
> schedule.
> 
> Thank you
> 
> Jason Clishe
> 
> 
>
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