[FW1] Problems with Websense 4.2 for FW1

["Clishe, Jason" <JClishe@FW1-NOSPAMsequoianet.com>]

This isn't so much an FW-1 issue as it is a Websense issue. I've got FW-1
version 4.0 running on NT 4, SP5. I also have a Websense 4.2 box running on
Windows 2000 Server, SP1.

Everything was going fine for almost 2 months, then we had a situation where
none of my users could get to the Internet. After trying numerous things,
rebooting the Websense box fixed the problem. I didn't think too much of it
at the time.

About 3 days later the same thing happened again, and rebooting Websense
resolved the problem. From there it started to get more frequent; every
other day, every day, twice a day, and now I'm up to about 3 or 4 times a
day that we lose access to the Internet, and rebooting Websense fixes the
problem.

I have talked to 2 colleagues at other companies that use Websense 4.2 for
FW-1, and they both report the same problems (they are both running Websense
on NT 4, as opposed to my Windows 2000 box, so it doesn't appear to relate
to Win2K). Apparently Websense is aware of the issue and working on a fix,
but I was wondering if anyone else has had the problem and developed a
work-around (besides turning off Websense!)

One of my colleagues went so far as to move Websense to a fresh NT install
on a different server. It worked flawlessly for several weeks, then the
problems came back on the same increasingly frequent schedule.

Thank you

Jason Clishe


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