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Re: [FW-1] Outlook hangs through SecuRemote


  • To: [email protected]
  • Subject: Re: [FW-1] Outlook hangs through SecuRemote
  • From: Hal Dorsman <[email protected]>
  • Date: Fri, 23 Aug 2002 10:41:01 -0600
  • Reply-to: Mailing list for discussion of Firewall-1 <[email protected]>
  • Sender: Mailing list for discussion of Firewall-1 <[email protected]>
  • Thread-index: AcJKTbphOwi+JmrlRI2zn8Hb/E+HQQAdcULA
  • Thread-topic: Re: [FW-1] Outlook hangs through SecuRemote

Title: RE: [FW-1] Outlook hangs through SecuRemote
Someone correct me if I am wrong, but my understanding of this issue
is that making a smaller packet size doesn't really resolve the issue, but
only makes it fail less because it essentially only makes the target
smaller.  The problem is caused by packet loss on lines, and by making
the packet smaller a line failure is less likely to corrupt the packet if
it is smaller. 
 
comments?
 
Hal
-----Original Message-----
From: RBHATIA [mailto:[email protected]]
Sent: Thursday, August 22, 2002 7:25 PM
To: [email protected]
Subject: Re: [FW-1] Outlook hangs through SecuRemote

Problem resolved ! Changing the MTU and the maximum packet size fixed the problem !!!
Thank you !!!
-----Original Message-----
From: RBHATIA [mailto:[email protected]]
Sent: Thursday, August 15, 2002 9:16 AM
To: [email protected]
Subject: Re: [FW-1] Outlook hangs through SecuRemote

Thanks Dan. I'll try that..appreciate your help.
 
-----Original Message-----
From: Dan Hitchcock [mailto:[email protected]]
Sent: Tuesday, August 13, 2002 5:33 PM
To: [email protected]
Subject: Re: [FW-1] Outlook hangs through SecuRemote

Every time I have seen this problem, it has been related to MTU.  You can further test this by attempting to ftp a file larger that 2kb - the first packet will likely arrive, but the transfer will hang.  Connections like telnet, ssh, and terminal services should work fine.  In all cases I have seen before, reducing the MTU on the client to something small (e.g. start with 500 bytes) resolved the issue.  Try manually editing the registry to modify the MTU - see the link on MS Technet that relates closely to the issue you describe: http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q315008&

HTH

Dan Hitchcock
CCNP, CCSE, MCSE
Security Operations Technical Lead
Breakwater Security Associates, Inc.
"Safe Harbor for Your Business"
dhitchcock (at) breakwatersecurity (dot) com
http://www.breakwatersecurity.com
work

The information contained in this email message may be privileged, confidential and protected from disclosure.  If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited.  If you think you have received this email message in error, please email the sender at dhitchcock (at) breakwatersecurity (dot) com


-----Original Message-----
From: RBHATIA [mailto:[email protected]]
Sent: Tuesday, August 13, 2002 9:37 AM
To: [email protected]
Subject: [FW-1] Outlook hangs through SecuRemote


I'm having some problems with my Securemote 4.1 client.
I am running Checkpoint VPN-1 version 4.1 on my server.
I have a high speed Verizon DSL connection at home which used to work great.
I could get to all my applications including my Outlook.
All of a sudden, my Outlook no longer works. It seems to hang. Also, for
some reason, Outlook Web Access also doesn't work and all I get is a blank
screen. When I kill the VPN-1 service, Outlook Web Access seems to work
again.
I've asked around and no other users are experiencing this issue.
I've tried the connection from 3 different machines at home and it's the
same issue each time.
I can get to some applications but not to all.
I came across a post about using Dr. TCP to change the MTU. Did that...still
facing the problem. I'm just wondering why the problem should arise all of a
sudden when everything seemed to be working great.
Please advise.
Could my ISP have something to do with it ?
Thanks
Rakhi

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