Re: [FW-1] HTTP security sever woes on NG... almost there!

[Don <don@FW1-NOSPAMBLACKSUN.ORG>]

<RANT>

> SecureClient..  it seemed as many others on the list had found the
> problem too...NOBODY reported it to checkpoint.  I did in jan/feb of
> this year and went through their process.  they identified the bug and
> are in the process of creating a fix for it.
Maybe nobody reports it because when we do report it, it takes _6 MONTHS_
to get them to fix it!

> THis is the issue, people bitch and moan, and perhaps some of them never
> purchased support of the product (bad move IMO)
Although I agree that everyone should have support, I really do not think
support should be required to get a product to do what it is _SUPPOSED_ to
do! If there is a problem with the CheckPoint HTTP security server, why
the hell should I have to pay CheckPoint to be able to report it to them?
They should be paying me!

> to resolve the issue and fix it.  I've been 50/50 with their product in
> terms of satisfaction, but I do know that with any company, Checkpoint,
> Veritas, etc..  if you don't report bugs, they'll never get fixed.
Have you ever used Cisco Support? Now there is a company that knows what
it means to support a product. You can call them with ANY problem. They
may tell you that it is not supported, but then they will help you fix it
anyway!

And when the hell did 50/50 satisfaction with a product become
acceptable?!?!?!?!?

> Bitching about bugs on a mailing list does not get an engineer in their
> department to test the problem, confirm the bug, and fix the bug so the
> product improves.
And why not? This is _THEIR_ list. They sure as #^$#$ should be monitoring
it!

> My guess is that in the past if folks were having issues with CVP, they
> weren't being reported, and thus have not been fixed yet..
This is a load of #$^%#. CVP has never worked very well. People have been
complaining since 3.x days about CVP. CheckPoint knows there are issues
with CVP and has _never_ done anything to significantly improve the
problems.

> This is something that I've seen consistently in this mailing list, the
> fact that people have all sorts of issues and frequently I wonder why
> they don't bother calling tech support.
You have clearly had much better luck with CP support the rest of us. It
has never been worth my time to call them.

> only use mailing lists for peer review or peer examples.  Peers will
> never be able to solve a bug in the product itself.
No, but peers can tell you if there _is_ a bug in the product. Or at least
if they have seen similar behavior.

</RANT>

-Don

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