Re: [FW-1] HTTP security sever woes on NG... almost there!

[Ulysees <Ulysees@FW1-NOSPAMULYSEES.COM>]

Should checkpoint not be monitoring this list ?

To report a bug, do you need to have signed a support contract with
checkpoint and is it counted as one of your calls ?


----- Original Message -----
From: "Anthony Mendoza" <anthony@EMBRACENETWORKS.COM>
To: <FW-1-MAILINGLIST@beethoven.us.checkpoint.com>
Sent: Tuesday, June 11, 2002 5:28 PM
Subject: Re: [FW-1] HTTP security sever woes on NG... almost there!


> All,
>
> I think part of the issue is that a number of folks (not all) that have
> issues never report them to Checkpoint for resolution.  For example,
> I've found that Compaq, or Dlink wifi cards crash on Win2k with
> SecureClient..  it seemed as many others on the list had found the
> problem too...NOBODY reported it to checkpoint.  I did in jan/feb of
> this year and went through their process.  they identified the bug and
> are in the process of creating a fix for it.  THis is the issue, people
> bitch and moan, and perhaps some of them never purchased support of the
> product (bad move IMO)..  so a lot of these issues don't come to light
> until someone such as yourself (Abe) makes an effort to get Checkpoint
> to resolve the issue and fix it.  I've been 50/50 with their product in
> terms of satisfaction, but I do know that with any company, Checkpoint,
> Veritas, etc..  if you don't report bugs, they'll never get fixed.
> Bitching about bugs on a mailing list does not get an engineer in their
> department to test the problem, confirm the bug, and fix the bug so the
> product improves.  My guess is that in the past if folks were having
> issues with CVP, they weren't being reported, and thus have not been
> fixed yet..
>
> This is something that I've seen consistently in this mailing list, the
> fact that people have all sorts of issues and frequently I wonder why
> they don't bother calling tech support.  I've done this a number of
> times, and while I don't think they have stellar support such as Cisco
> or Veritas, I do think it's the correct approach to take.  I usually
> only use mailing lists for peer review or peer examples.  Peers will
> never be able to solve a bug in the product itself.
>
> Abe L. Getchell wrote:
> <snip>
> >         I would like to stress something that Jim (jim@jimparker.co.uk)
> > said, "...but the fact remains, its in the manual, it should work...
> > thats what the customers say!"  I couldn't agree with this statement
> > more.  It _does not_ say in the manual that it should only be used for
> > small networks or as a temporary solution as some of you guys have
> > eluded to in commentary on the list.  Checkpoint says it will work.
> > Checkpoint says it will filter URLs.  It doesn't work, and should for
> > the money we paid for the unlimited licenses we purchased.
> <snip>
> >         I'm not bashing Checkpoint as a company or Firewall-1 NG as a
> > product, as I think they are an excellent company that makes an
> > excellent product... I just don't think they should market their product
> > as being an "enterprise solution" if parts of that product can't keep up
> > with enterprise demands.  I'll get off my soapbox now. =)
> <snip>
> --
> Anthony Mendoza
> IT & Customer Support
> anthony@embracenetworks.com
> t:/ c:> p:/ f:>
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