[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] Re: [FW-1] HTTP security sever woes on NG... almost there!
All, I think part of the issue is that a number of folks (not all) that have issues never report them to Checkpoint for resolution. For example, I've found that Compaq, or Dlink wifi cards crash on Win2k with SecureClient.. it seemed as many others on the list had found the problem too...NOBODY reported it to checkpoint. I did in jan/feb of this year and went through their process. they identified the bug and are in the process of creating a fix for it. THis is the issue, people bitch and moan, and perhaps some of them never purchased support of the product (bad move IMO).. so a lot of these issues don't come to light until someone such as yourself (Abe) makes an effort to get Checkpoint to resolve the issue and fix it. I've been 50/50 with their product in terms of satisfaction, but I do know that with any company, Checkpoint, Veritas, etc.. if you don't report bugs, they'll never get fixed. Bitching about bugs on a mailing list does not get an engineer in their department to test the problem, confirm the bug, and fix the bug so the product improves. My guess is that in the past if folks were having issues with CVP, they weren't being reported, and thus have not been fixed yet.. This is something that I've seen consistently in this mailing list, the fact that people have all sorts of issues and frequently I wonder why they don't bother calling tech support. I've done this a number of times, and while I don't think they have stellar support such as Cisco or Veritas, I do think it's the correct approach to take. I usually only use mailing lists for peer review or peer examples. Peers will never be able to solve a bug in the product itself. Abe L. Getchell wrote: <snip> <snip>I would like to stress something that Jim ([email protected]) said, "...but the fact remains, its in the manual, it should work... thats what the customers say!" I couldn't agree with this statement more. It _does not_ say in the manual that it should only be used for small networks or as a temporary solution as some of you guys have eluded to in commentary on the list. Checkpoint says it will work. Checkpoint says it will filter URLs. It doesn't work, and should for the money we paid for the unlimited licenses we purchased. I'm not bashing Checkpoint as a company or Firewall-1 NG as a product, as I think they are an excellent company that makes an excellent product... I just don't think they should market their product as being an "enterprise solution" if parts of that product can't keep up with enterprise demands. I'll get off my soapbox now. =) <snip> -- Anthony Mendoza IT & Customer Support [email protected] t:/ c:p:/ f: ================================================= To set vacation, Out Of Office, or away messages, send an email to [email protected] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [email protected] =================================================
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