Re: [FW-1] Problem with @ in a URL

[Mark van Gelder <vgelder@FW1-NOSPAMICON.CO.ZA>]

This issue is covered under:

CR00036373 - Can not access a URL that contains the '@' sign

We got the HotFix as part of our Support Contract with our Vendor, but I
would think that if you have a SS contract, and this is a bug that does not
need further investigation they should issue the fix to you.

Have you tried talking to "Customer Advocacy"

Cheers
M

-----Original Message-----
From: Mailing list for discussion of Firewall-1
[mailto:FW-1-MAILINGLIST@beethoven.us.checkpoint.com]On Behalf Of Padhu
Sent: Friday, April 05, 2002 3:34 PM
To: FW-1-MAILINGLIST@beethoven.us.checkpoint.com
Subject: Re: [FW-1] Problem with @ in a URL


I called Checkpoint support on this and they were telling me that they have
no records of this problem and wanted to charge me $450 to "create" a custom
hotfix for me. Pls note that we have software subscription contract and
still they insists hotfixes are not covered under the ss contract.

If anyone has obtained this hotfix free of cost from checkpoint , Pls let me
know the logistics. I am having a hard time with this.

----- Original Message -----
From: "Reinhard Stich" <r.stich@INTERNET-SECURITY.AT>
To: <FW-1-MAILINGLIST@beethoven.us.checkpoint.com>
Sent: Friday, April 05, 2002 4:26 AM
Subject: Re: [FW-1] Problem with @ in a URL


> At 11:12 05.04.2002 +0200, Landolt Michi wrote:
> >Hi @ all!
> >
> >i've a problem with checkpoint 4.1 SP5, Solaris 8, 32 bit modus.
> >
> >if we surf the web and the URL have an @ in it, checkpoint will generate
a
> >FW-1 error.
> >
> >Do anybody now how to troubleshoot this problem?
>
> this is a known problem, contact your reseller or checkpoint-support for a
fix.
>
> cheers
> -reinhard
>
>
> --
> Reinhard Stich,   ASSIST    R.Stich@internet-security.at
> Internet Security AG, 1190 Wien, Nussdorfer Laende 29-33
> Tel: +43 1 370 94 40  RS784-RIPE Fax: +43 1 370 94 40-10
>
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