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Re: [FW1] How is Nokia support?



I don't work for nokia neither does any member of my family but I find them to 
be very profesional and human.


On Mon, 18 Jun 2001 07:11:36 -0500 "Paul T. Root" <[email protected]> wrote:
>
>I find Nokia support to be quite good. They are 
>very helpful.
>
>However, their hands are tied either because of
>our contract with them or their apparent worsening 
>relationship with Checkpoint. They are not allowed
>to help us on FW-1 problems. We have to call Checkpoint.
>And Checkpoint is seemingly unable to work with us on 
>problems, they only want to follow their script on how
>to diagnose problems. 
>
>And no, Nokia is not going to be able to help you on
>non-Nokia equipment.
>
>Joe Matusiewicz <[email protected]> said:
>> I'm thinking about ditching my current software/technical support 
>> vendor.   I've heard good things on this list about Nokia.  But I'm a 
>> Solaris shop.  Would Nokia be a good choice for me and do they support 
>> Solaris?  Any comments about using Nokia for support would be greatly 
>> appreciated.
>> 
>> - -- Joe
>> 
>> 
>> 
>> 
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>
>-- 
>And in that state of nature, no arts; no letters; no society; and
>which is worst of all, continual fear and danger of violent death;
>and the life of man, solitary, poort, nasty, brutish, and short.
>
>                                 Thomas Hobbes, Leviathan
>
>
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