[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] [FW1] RE: support was Use of this list
Hi Your comment "buy support contracts" made me think of a conversation I was having the other day. This is a sample situation based in the future. I was told if you buy CP's product in 1999 and get a support contract for one year (exps 2000). However at the end of that contract you decide you don't want to continue with the support contract in the next year (2001) for whatever reasons (budget, etc). However in the year 2002 you decide you really need to get that support contract and this year (2002) you have the money again. So you call up your VAR or whoever to get the support and find out that to get support for 2002 you have to pay for that year you missed back in 2001. Can someone explain this to me? How can they do that? Why would I want to pay for support for a year that I didn't get help in? It just doesn't make sense to me. Please explain. I can't seem to wrap my mind around this concept. Thanks cee Message: 3 Date: Fri, 25 May 2001 09:10:58 -0400 From: "Felicetti, Stephen A." <[email protected]> Subject: RE: [FW1] Use of this list
Let's hope CP has thier feelers out on this list, and can start devoting some time and energy to updating and creating documentation or better yet kick some of it back to the free sites that are filling in the craters. But that again, it's one more way for them to suck money out of us, by forcing us to buy support contracts.... -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ cee Don't meddle in the affairs of dragons, for you are crunchy and taste good with ketchup. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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