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[FW1] RE: support was Use of this list




Hi


Your comment "buy support contracts" made me think of a conversation I was having the other day. This is a sample situation based in the future.
I was told if you buy CP's product in 1999 and get a support contract for one year (exps 2000). However at the end of that contract you decide you don't want to continue with the support contract in the next year (2001) for whatever reasons (budget, etc). However in the year 2002 you decide you really need to get that support contract and this year (2002) you have the money again. So you call up your VAR or whoever to get the support and find out that to get support for 2002 you have to pay for that year you missed back in 2001. Can someone explain this to me? How can they do that? Why would I want to pay for support for a year that I didn't get help in? It just doesn't make sense to me. Please explain. I can't seem to wrap my mind around this concept.


Thanks

cee

Message: 3
   Date: Fri, 25 May 2001 09:10:58 -0400
   From: "Felicetti, Stephen A." <[email protected]>
Subject: RE: [FW1] Use of this list


I'll second the fact the CP documentation is lacking, at best. Most of the instructions I've downloaded are dated from last year, and don't apply to the SP I'm running. Even the screen dumps are out of date. If it weren't for phoneboy, I'd be waiting on the phone in the support queue.

Let's hope CP has thier feelers out on this list, and can start devoting
some time and energy to updating and creating documentation or better yet
kick some of it back to the free sites that are filling in the craters.
But that again, it's one more way for them to suck money out of us, by
forcing us to buy support contracts....
--

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
cee

Don't meddle in the affairs of dragons, for you are crunchy and taste good
with ketchup.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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