[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] RE: [FW1] Nokia's role in supporting Checkpoint
Title: RE: [FW1] Nokia's role in supporting Checkpoint The Nokia/Checkpoint support relationship has changed several times in the past year or so, at least this is what I am told. When I first bought some Nokia boxes last year I was told to buy all my support through Nokia. They would support the boxes as well as FW-1. Now they have shifted gears and are telling me that I need Checkpoint support to support FW-1 and Nokia support for the box and OS. Nokia support is brutally expensive. I recently had a box priced out that had a support cost that was 45% of the purchase price. Typical Gold support runs around 37% of purchase price. That is the BASE support Nokia claims that they are coming out with a new support pricing system but to date nothing has been offered. In my experience Nokia is moderately competent at support, at least their phone support is. Better than Checkpoint generally but probably not as good as Cisco. For an example. I recently purchased a number of 330s from Nokia. They came with OS 3.2.1 Before rolling these boxes out I wanted to upgrade them to 3.3 and SP2. I discovered, however, that this combination resulted in a core dump when you pushed a policy to the box. It took about 2 weeks to get this problem resolved. FTR, the resolution was a patch to the FW binary so it did require some coding work to be done. YMMV. -----Original Message-----
I just learned that the support that you get from Nokia will cover third party applications (ie. Checkpoint). That means one does not need to get a Gold/Gold Plus/Platinum support from Checkpoint which we all know cost a lot of money. Advantage: you save money in support cost.
I guess my real question is:
I'd appreciate any feedback. Regards,
From my vendor:
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