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[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] RE: [FW1] Nokia's role in supporting Checkpoint
Hi Joaquin: I've been using Nokia tech support on Nokia hardware for about the past year. I've only had to call Nokia a few times, but each time (once at 0400 and once on Sunday afternoon) I have had NO problems getting in touch with a very competent support engineer. All of my calls were escalated up to tier2 and tier3, and I have always been highly impressed with the engineers I have dealt with. One of the rumors I heard was that Nokia's support was better than Check Point's. I fully agree with this and am now up for support renewal. I'm fighting to get Nokia again this year. Good luck! -john > -----Original Message----- > From: Joaquin Tejada [mailto:[email protected]] > Sent: Thursday, March 08, 2001 4:58 PM > To: [email protected]; [email protected] > Subject: [FW1] Nokia's role in supporting Checkpoint > > I just learned that the support that you get from Nokia will cover third > party applications (ie. Checkpoint). That means one does not need to get > a Gold/Gold Plus/Platinum support from Checkpoint which we all know cost a > lot of money. > > Advantage: you save money in support cost. > Disadvantage: you dont know how good is Nokia in supporting Checkpoint. > In the end, you can always go back and buy the support if you are not > happy with Nokia in supporting CP. > > I guess my real question is: > Does anyone have any experience in dealing with Nokia when you have a > problem/question about Checkpoint? If so, please share your experience. > > I'd appreciate any feedback. > > Regards, > Joaquin > > From my vendor: > Part Number: NSP 5002 XXX for (5X8) or NSP 5001 XXX for (7x24) > The services feature the following elements (no on-site support > element is provided by these services): > * Nokia Software Subscription service (for Nokia software only, > Third-Party Software Subscription sold separately)-maintenance release > updates and error correction, secure access to Nokia Support Web > * Hardware Advance Replacement (AR) service--with next business day > (NBD) shipping of replacement unit > * Technical Assistance on Nokia and third-party applications running > on the platform > A choice of 5x8 business hours or 7x24 enhanced coverage > providing: > Special end-customer direct Technical Assistance with full Nokia TAC > access , and > Nokia Support Web- Full Access comprised of: > - Telephone and web-based assistance, > - Full secure online access to support database to view and enter > cases, > - Online access to Knowledge Base, online RMAs and Agreements and > product documentation, > - Proactive notification services for new releases, alerts and updates > ================================================================================ To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================================================
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