Re: [FW1] FW-1 and Websense, Rainwall Comments?

[Chris F <freaknetboy@FW1-NOSPAMyahoo.com>]

Carl/All --

I feel your pain and share in your anger.

v4.x of Websense doesn't work for me (in the
FW1/Solaris and Webesnse/NT environment).

I am running v3.11 of Websense w/out any troubles....
waiting for them to fix v.4xx as it takes much work
off the firewall.

Try v3.11 if you still have any patience left:

ftp.websense.com

Running my Websense v3.11 on NT4.0 Server (SP4/5/6a)
w/out trouble (P233, 256MB RAM).

HTH -- Chris


--- "Carl E. Mankinen" <bandit@zcore.net> wrote:
> RE: [FW1] FW-1 and WebsenseMy 2 cents on WebSense:
> 
> 1) I am running WebSense Enterprise latest release
> for FW-1 and MSP.
> 2) I have had problems with WebSense Reporter and
> Dr. Watsons errors since DAY ONE with this product.
> What good is the product if you can't generate any
> reports? 
> 3) I have installed reporter on SEVERAL different
> systems and they are ALL crashing in the same
> fashion. Yes, I am running the latest MDAC and the
> latest patch for Reporter. Everything is patched, I
> have tried clean O/S installs, it's some problem
> with ODBC, perhaps my SQL connector, and the Crystal
> engine in Reporter. It will connect to the wslogdb
> and during transfer of records, BOOM!.
> 4) I have sent several requests to WebSense for
> resolution/support of this problem and I have not
> heard ONE PEEP from this company. The last email I
> sent I mentioned that my company would be requesting
> a refund of our purchase price due to defective
> software and I still have heard nothing from them. 
> 5) Not even 2 months after purchasing this >$5000
> product, they decide to "break off" a piece of the
> previously filtered URI's and call it "Premium Group
> I" and ask me to send them thousands more dollars to
> enable filtering. How many more categories are we
> going to slice off into "Premium Groups" ????
> 
> From what I can tell, their support sucks (technical
> term), try their knowledge base.
> They don't seem to care about their customers other
> than rakeing them over the coals for more money, and
> their product is BUSTED. I wouldn't be saying this
> if it weren't "my personal" experience with the
> product. Perhaps it is working for others, but for
> me it is broken on Windows2000.
> 
> I am about to switch to SurfControl or one of the
> other products, and I recommend you install and test
> these thoroughly instead of making purchasing
> decisons based on who is the market leader. Gather
> some data with WebSense for a month or two, then run
> every report in Reporter. See how many you can run
> before it crashes. 
> 
> Gee, I wonder if they even monitor this list for
> unhappy customers or feedback on their products?
> Somehow I doubt it. A company looking to grow their
> business would certainly be well advised to listen
> to what their customers are saying, and let's face
> it.... most of the people around here on this
> mailing list are not complete knuckle draggers. How
> hard would it be to have support personnel monitor
> mailing lists of "competetive" products, websense
> integrated products, partners etc, specific
> newsgroups. etc...punch it all into a perl script
> and filter for "WEBSENSE" and find out what people
> are saying. Hey, why not reply to mail sent directly
> to mailto:support@websense.com, there's a start.
> 
> The rainwall and stonebeat guys pay attention to
> feedback here, so do a lot of other vendors
> apparently.
> 
> btw, I am about to do some testing with Rainwall-E
> and ISL trunked VLANs which apparently is untested
> at this time. Might be interesting to see how it
> works out. If it works well, probably gonna purchase
> this product. Has anyone here used the Rainwall
> product and have any positive/negative comments
> about it? I will have routers adjacent the firewall
> with equal cost pathing and so the loadbalancing
> should be fine with the VIP arrangement.
> 
> I am not looking for "stonebeat is better than
> rainwall" or vice versa or any Marketechture info, I
> am looking for feedback on experience with the
> product...problems you had, etc.
> 


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