[FW1] After hours support for Secure Remote

[Peter Goodridge <petegdr@FW1-NOSPAMyahoo.com>]

Hi,

We are again looking for a way to support our Secure
Remote users after hours.  We allow our employees to
install Secure Remote/Secure client on their home PCs
for remote access.  Once they get it installed, and
use it the first time they do fine.   

However; there are a large number who have problems
with the install.  They usually do it at night, and
our helpdesk closes at 6:00 PM.  Therefore; the home
users have effectively no support.

We have a proposal from our Checkpoint reseller to do
this support for us, but since they have to charge us
for staffing up, it on the expensive side.  I'm
wondering if anyone knows of an outfit that does this
kind of thing already with SecuRemote, etc.  They'd
have to be familiar with SR, and able to deal with
typical end users.  

Thanks in Advance,
Pete Goodridge

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