Re: [FW1] After hours support for Secure Remote

["Chris 'Chipper' Chiapusio" <chipper@FW1-NOSPAMllamas.net>]

putting together a web page with screen shots had worked well for me.

I'd guess that 15% need help beyond the web walk-through, which isn't too
bad.

Chipper

On Mon, 27 Nov 2000, Peter Goodridge wrote:

>
>Hi,
>
>We are again looking for a way to support our Secure
>Remote users after hours.  We allow our employees to
>install Secure Remote/Secure client on their home PCs
>for remote access.  Once they get it installed, and
>use it the first time they do fine.
>
>However; there are a large number who have problems
>with the install.  They usually do it at night, and
>our helpdesk closes at 6:00 PM.  Therefore; the home
>users have effectively no support.
>
>We have a proposal from our Checkpoint reseller to do
>this support for us, but since they have to charge us
>for staffing up, it on the expensive side.  I'm
>wondering if anyone knows of an outfit that does this
>kind of thing already with SecuRemote, etc.  They'd
>have to be familiar with SR, and able to deal with
>typical end users.
>
>Thanks in Advance,
>Pete Goodridge
>
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