|
|
|
|
|
|
|
|
 |
 |
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index] RE: [FW1] E-Safe
Dear Mr Bourque, As a result of several improvements to the scanning engine, the bug you describe below was introduced into build 101 of eSafe Gateway 2.1. This was indeed our problem, not Checkpoint's. It was a result from the way we treat Micosoft's Rich Text Format mail messages. We looked into this problem, and we now have a solution to this problem, available from our world-wide offices and resellers. I will mail it to your private address, rather then to this whole list. Let me just apologize for the time it took us to supply a solution to your problem. If you encounter any further problem, please contact me at [email protected], or at [email protected] . Regards, Assaf K. Dekel, eSafe Technical Support. [email protected] On Mon, 30 Oct 2000, Bourque Daniel wrote: > > Well, very bad news... Finally, somebody from Aladdin call me this morning > about the phone msg I left friday's night. Seem that they know about the > bug and are starting to investigate. > > Please read carefully: This is not an Aladdin problem! It is a flaw in some > code they licence from Checkpoint... So, they don't have to tell us there is > a problem. I was even blame by their tech support for installing build 101 > without checking ALL directories everyday... Seeem I am not alone with this > personnal's flaw :-( > > The specifically refuse to disclose ANY problem on their site. > > This is not the first time we have issue with this company. I have many > times report virus that where block in some release / sig and just pass > through with a new build/patch/sig. Quality control is something they don't > know about it seem and worse, the customers are the enemies... > > I have been told to copy all the msgs in the temp directory somewhere else, > to revert to build 99 and copy back the msg in the temp directory where they > SHOULD be process... Quite conforting... > > So, I advice all clients of E-Sage gateway build 101 to go look in the > espg\temp directory. I just check and I have 75 new msg block there since > yesterday night. > > I just hope that somebody from Aladdin is reading this and will escalate but > my personnal feeling is tha it's too late for this company. > > > > -----Message d'origine----- > De: Andr� M�nch [mailto:[email protected]] > Date: 30 octobre, 2000 09:32 > �: Bourque Daniel > Cc: [email protected] > Objet: Re: [FW1] E-Safe > > > > Hey Daniel > > we too use E-Safe 2.1 Build 101. So I checked my espg/temp directory. Since > 31/07/2000 there are 2800 files in the directory. > Unfortunately I�m not sure which date we upgratet to build 101. Some files > are inbound, others are outbound mails. I checked some files and found one > thing which was the same in all cases: Content-Type: application/ms-tnef > I tried following: outbound mail from exchange client with ms-rich text > format option checked..and..i got the entry in the seafe temp directory. > so maybe its the same at your installation. > > Andr� > > Von: "Bourque Daniel" <[email protected]> > An: <[email protected]> > Gesendet: Samstag, 28. Oktober 2000 02:58 > Betreff: [FW1] E-Safe > > > > > > > > Since I upgrade fron E-safe Gateway 2.1 build 99 to buld 101 on Oct 2, I > > have seen 950 files show up in the espg\temp directory. Those files are > all > > inbound msg that seem to never have been deliver. > > > > Anybody with this problem? I have configure e-safe to drop a list of > > attachment by following there on-line instruction. > > > > > > > > > > Daniel Bourque > > > > > > > ============================================================================ > ==== > > To unsubscribe from this mailing list, please see the instructions at > > http://www.checkpoint.com/services/mailing.html > > > ============================================================================ > ==== > > > > > ============================================================================ > ==== > To unsubscribe from this mailing list, please see the instructions at > http://www.checkpoint.com/services/mailing.html > ============================================================================ > ==== > > > ================================================================================ > To unsubscribe from this mailing list, please see the instructions at > http://www.checkpoint.com/services/mailing.html > ================================================================================ > ================================================================================ To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================================================
|
||||||||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
